Return Policy

Pinnacle Floors Depot understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to Pinnacle Floors Depot within 30 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required. Information from the ID will be recorded at the time of the return and retained in a company-wide database of customer return activity that we use to authorize returns and prevent fraud. We reserve the right to limit returns or exchanges without a valid receipt.

All returned merchandise must be undamaged and in resalable condition.
Your refund will be processed by the same method of payment from your original purchase.
Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.

IMPORTANT - PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Pinnacle Floors Depot is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

For more information: Visit www.pinnaclefloorsdepot.com or contact Customer Care by calling 626-522-2745, info@pinnaclefloorsdepot.com

Cancellations

Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our customer care specialists immediately at 626-522-2745. Hours are Monday-Friday 9:00am to 4:00pm (all times Western).

Once an order has been loaded and is in route to the shipping address, Pinnacle Floors Depot will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 25% restocking fee.

Refused Orders

DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, call our customer care center at 626-522-2745 or info@pinnaclefloorsdepot.com immediately for assistance with getting replacements sent to you.

If you refuse to accept an order, Pinnacle Floors Depot will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 25 % restocking fee.